Last Updated: August 7, 2026

RETURN & REFUND POLICY

30-Day Return Policy

Running Gear Parts Inc. offers a 30-day return policy for eligible products purchased through RunningGearParts.com.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be in substantially the same condition in which you received it and must be unused, uninstalled, unmodified, and in resalable condition. Products should include the original packaging, hardware, accessories, documentation, and other components supplied with the product, where applicable.

Products showing signs of installation, use, wear, modification, damage, grease contamination, missing parts, or other conditions that prevent the product from being resold as new may not be eligible for return.

A receipt, order number, or other proof of purchase is required.

Starting a Return

To request a return, contact us at:

Running Gear Parts Inc.
Email: info@runninggearparts.com

Please include your order number, the product you wish to return, and the reason for the return.

Returns must be authorized before they are shipped or delivered to us. Products returned without prior authorization may not be accepted.

Approved returns should be sent to:

Running Gear Parts Inc.
1011 Enterprise Pl
Arlington, Texas 76001
United States

We will provide return instructions after your return request has been reviewed and approved.

Return Shipping Costs

For returns resulting from a change of mind, ordering the wrong product, incorrect customer-supplied fitment information, or other reasons not caused by an error by Running Gear Parts Inc., the customer is responsible for return shipping costs.

If we provide a prepaid return shipping label for such a return, the cost of the return label may be deducted from your refund.

If the return is required because we shipped an incorrect product, the product arrived damaged, or the product is confirmed to be defective, Running Gear Parts Inc. will provide or reimburse reasonable return shipping costs as appropriate.

Original shipping, delivery, expedited shipping, and other shipping-related charges are non-refundable for discretionary returns unless otherwise required by applicable law or the return results from an error by Running Gear Parts Inc.

Unless otherwise disclosed before purchase, we do not charge a restocking fee on eligible returns.

Fitment and Incorrectly Ordered Parts

Customers are responsible for reviewing product specifications and confirming compatibility before placing an order, including applicable part numbers, dimensions, bearing and seal sizes, spindle dimensions, bolt patterns, axle capacities, load ratings, mounting dimensions, and other fitment requirements.

A product ordered incorrectly or determined by the customer to be incompatible may generally be returned within the 30-day return period if it otherwise meets the return eligibility requirements above.

Return shipping costs for incorrectly ordered or incompatible products are the responsibility of the customer unless the incompatibility resulted from materially inaccurate information provided by Running Gear Parts Inc.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If your product arrives damaged or defective, if an item is missing from your shipment, or if you receive a product different from what you ordered, contact us as soon as reasonably possible at info@runninggearparts.com.

Please include your order number and, when applicable, photographs of the product, packaging, shipping label, and any visible damage so that we can evaluate the issue.

Depending on the circumstances, we may provide a replacement, replacement parts, return authorization, refund, or another appropriate resolution.

Damage caused by improper installation, misuse, abuse, modification, accident, failure to follow applicable installation or maintenance instructions, or use outside the product's specifications is not considered shipping damage or a product defect for purposes of this policy.

For product defects arising after the 30-day return period, any applicable Running Gear Parts or manufacturer warranty may apply in accordance with the applicable Warranty Policy or written warranty.

Non-Returnable Items

The following items are not eligible for return except where required by applicable law or where the product was defective, damaged upon delivery, or incorrectly supplied by Running Gear Parts Inc.:

• Products that have been installed, used, modified, altered, damaged, or are no longer in resalable condition;

• Products missing material components, hardware, accessories, or other items originally included;

• Custom-made, specially ordered, modified, or personalized products;

• Products clearly identified as “Final Sale” at the time of purchase;

• Gift cards, where applicable and to the extent permitted by law.

A discounted or promotional price alone does not make a product Final Sale unless the product is expressly identified as Final Sale before purchase.

If you are unsure whether a product is eligible for return, please contact us at info@runninggearparts.com before returning it.

Exchanges

If you need a different product, size, specification, or fitment, the simplest method is generally to return the eligible product in accordance with this policy and place a separate order for the replacement product.

We may facilitate a direct exchange in certain circumstances at our discretion.

Refunds

Once we receive your return, we will inspect the product and notify you whether the refund has been approved.

If approved, the applicable refund will be issued to your original payment method. Any authorized deductions, including applicable return shipping costs, will be reflected in the refund.

We generally process approved refunds within 10 business days after completing our inspection of the returned product.

After a refund is issued, your bank, credit card issuer, or other payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed after we notified you that your refund was issued and you have not received it, please contact us at info@runninggearparts.com.

Refunds will not exceed the amount actually paid for the applicable product and any other amounts refundable under this Policy or applicable law.

Questions

If you have questions regarding a return, refund, damaged item, product eligibility, or this Policy, please contact us at:

Running Gear Parts Inc.
Email: info@runninggearparts.com
Address: 1011 Enterprise Pl, Arlington, Texas 76001, United States